Guided from first question to follow-through
When you do not know where to start.
You may know that something is not working, but not which assessment or report is needed, who should provide it, or how the result will be used by a school, the NDIS, a doctor or your family. Our job is to clarify the pathway before asking you to commit to a costly assessment.
Screening before financial commitment
We collect the initial information securely and complete a comprehensive screening at no charge. Screening is not a diagnosis. Its purpose is to clarify the real question, what information already exists and the most appropriate next step.
If another service is more appropriate, we explain why. With your permission, we prepare a concise, useful summary for the receiving service and send or facilitate the referral so that you do not have to restart the story. There is no charge for this part.
Assessment is recommended only when it can answer the decision question. If existing information is enough, or another pathway is better, we say so.
The pathway, step by step
- Accept the screening terms
Before collecting health information, we explain the no-cost screening terms, consent and information handling. - Send information securely
After the pathway begins, we provide secure instructions for submitting forms and documents. Health records are not collected through the public website form or ordinary email. - Comprehensive free screening
We review the question, history, existing documents, report audiences and the decision that needs to be made. - Confirm the appropriate route
We either facilitate a more appropriate referral with a written summary, or define the recommended assessment, report, price and timing. - Approve the fee and book
Payment begins and assessment is scheduled only after your written agreement. - Assess, report and follow through
Information is integrated, the report and required summaries are prepared, and we later check whether the output worked for its intended destination.
Current diagnostic assessments
If a shorter piece of psychological work or a more limited assessment is appropriate, its scope, price and payment arrangement are stated separately before work begins.
Price and payment option
The total fee for either of the two diagnostic pathways above is $1,500.
Payment plan: After you accept the assessment recommendation: $250 to commence, $250 before the assessment is booked, then ten monthly payments of $100. There is no interest, hidden fee or other mandatory charge.
The fee includes information review, interview and assessment activities, scoring and analysis, the final report, written summaries tailored to the relevant audiences, and reasonable post-report follow-up.
Only genuinely new work requested later and outside the agreed scope requires a separate written quote.
Timing, reporting and follow-up
- Assessment appointments are typically available within approximately four weeks; exact availability is confirmed after screening.
- The final report is provided within four weeks of the last assessment activity and receipt of all required information.
- Feedback is provided in plain written language. Where there are multiple audiences, a suitable written summary is prepared separately for each.
- After submission to the NDIS, a school, doctor or another service, we check whether the report was usable and whether reasonable clarification or correction is needed.
Clinical accountability
Provisional Psychologists may collect some direct assessment information under appropriate oversight. The responsible Registered Psychologist integrates the evidence, reaches or endorses the conclusions, signs the final report and accepts professional accountability. The proposed team is made clear before work begins.
Clinical oversight is led by Arman Naeini, Registered Psychologist (AHPRA PSY0002636655).
Cancellation
- More than 48 hours before the assessment appointment: no cancellation charge applies and unused amounts are refunded.
- Within 48 hours of the appointment: up to $250 may be retained for reserved time and reasonable, actual loss.
- After assessment activity has occurred: $500 is retained for work completed; any remaining unused portion is refunded.
These terms do not limit your rights under the Australian Consumer Law. Illness, emergencies and exceptional circumstances are considered fairly.
What is not guaranteed
Screening or assessment does not guarantee a particular diagnosis, NDIS funding, school acceptance, approval of an application or a positive decision by any third party. We commit to a clear process, professional reasoning and a defensible report—not an outcome outside our control.